Question 1

How quickly does Owlvox reply to a property enquiry?

Accepted Answer

Owlvox replies within seconds of a message arriving, at any hour. An enquiry that lands at 21:40 on a Friday is answered at 21:40 on a Friday, not on Monday morning.

Question 2

Which channels does Owlvox answer?

Accepted Answer

WhatsApp, Instagram direct messages, Facebook Messenger, a form on the agency's own website, and outbound phone calls. Buyers keep using the channel they already use; nothing is installed on their side.

Question 3

Can Owlvox book a viewing without a person involved?

Accepted Answer

Yes. It checks the agency's real diary — opening hours, working days, closed dates and existing appointments — and only offers times that can actually be kept. The booking is written in a single database transaction, so two buyers cannot take the same slot.

Question 4

Can the AI invent a viewing time that is not available?

Accepted Answer

No. Every outgoing message is checked before it is sent, and any time that did not come from the diary is removed. Availability is decided by the database, not by the language model.

Question 5

What languages does Owlvox work in?

Accepted Answer

English, French and Arabic, including Tunisian and Algerian dialect. It replies in the language the buyer wrote in.

Question 6

Can a member of the agency take over a conversation?

Accepted Answer

At any point. Pausing the assistant on a conversation stops it replying to that thread and it stays paused until resumed. Agencies can also turn off handover entirely so the assistant never offers to fetch a person.